This policy specifically applies to:
Customers: users who request Services
Professionals: users who provide Services
INFORMATION YOU PROVIDE
Licensed Professional information: When voluntarily registering for a Professional Account, we collect the professional license information for verification with the applicable state agency.
User Content: We may collect information that you submit when you contact TopKutz customer support, provide ratings or compliments for other users, or otherwise contact TopKutz.
INFORMATION CREATED WHEN YOU USE OUR SERVICES
This may include:
Location Information: Based on your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a Professional, TopKutz collects location information when the TopKutz app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a Customer and have provided permission for the processing of location data, TopKutz collects location information when the TopKutz app is running in the foreground. TopKutz may also collect this information when the TopKutz app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Customers and Professionals may use the TopKutz app without enabling TopKutz to collect their location information. However, this may affect the functionality available on your TopKutz app. For example, if you do not enable TopKutz to collect your location information, you will have to manually enter the requested site location for the Grooming Services. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled TopKutz to collect your location information.
Transaction Information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.
Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data: We enable users to communicate with each other and TopKutz through the TopKutz apps, websites, and other services. For example, we enable Customers and Professionals to call or text each other. To provide this service, TopKutz receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. TopKutz may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
HOW WE USE YOUR INFORMATION
TopKutz uses the information it collects for purposes including:
Providing services and features: TopKutz uses the information we collect to provide, personalize, maintain and improve our products and services.This includes using the information to:
Create and update your account
Verify your identity
Enable the scheduling of Grooming Services
Process or facilitate payments for those services
To track the progress of Grooming Services
Enable features that allow you to share information with other Users, such as when you submit a compliment about a Professional, refer someone to TopKutz, or share your ETA.
Enable features to personalize your TopKutz account, such as creating bookmarks for your favorite Professionals or adding photos of Grooming Services
Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
Maintaining safety and security: TopKutz will use your data to help maintain the safety, security and integrity of our services and users.
This includes, for example:
Screening Professionals prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent the use of our services by unlicensed Professionals.
our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the Uber account we have on file, preventing fraud and helping to protect other users.
Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process.
Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum. Calculation and deactivation may be done through an automated decision making process.
Providing Customer Support: TopKutz will use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
Customer Credit Card Information: TopKutz uses a third party to keep a protected copy of your credit card number. This billing data belongs to you and by utilizing the Service, you grant TopKutz a license to use this data to bill you for services rendered.
Personally Non-Identifiable Information: We may collect personally non-identifiable information from you at the time of registration, or when you choose to use certain of our services. This information is not, by itself, sufficient to identify or contact you or your clients. Examples include demographic data, age, geographic location or gender. TopKutz may store such information, or it may be included in databases owned and maintained by TopKutz's affiliates, agents or service providers. This Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website and the domain names of our visitors' Internet service providers. It is important to note that no personal data is available or used in this process. When you interact with us through the Website, we receive and store certain additional personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Examples include IP addresses, browser types, domain names, and other anonymous statistical data involving your use of the Website and/or our services.
Aggregated Personal Data: In an ongoing effort to better understand our users, we might analyze the personal data that is provided to the Website in aggregate form. This aggregate information does not identify you or your clients personally. We may share this aggregate data with our affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Cookies: In operating this Website, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Website gives to your computer when you access a website. Our cookies help provide additional functionality to the Website and help us analyze Website usage more accurately.
Communications from TopKutz: TopKutz may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. TopKutz may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a TopKutz user.
Sharing Information: We won't share you or you your clients' personal information with anyone except for the situations listed below or unless we specifically inform you and give you an opportunity to opt out of our sharing your personal information. We may share your personal information with:
Authorized service providers. Our authorized service providers are companies that perform certain services on our behalf. These services may include processing credit card payments, providing customer service and marketing assistance, performing business and sales analyses, supporting the Website functionality, and supporting any contests, sweepstakes, surveys and other features we may offer. These service providers may have access to your clients' or your personal information to the extent necessary to perform their functions, but we do not allow them to share or use any of your personal information for any other purpose.
TopKutz affiliates. We may share information we collect, including personal information, with TopKutz-owned or affiliated businesses. Sharing information with our affiliates enables us to provide you with information about a variety of products and services that might interest you. All TopKutz companies comply with applicable privacy and security laws and, at a minimum, in any commercial email they send to you, will give you the opportunity to choose not to receive such email messages in the future.
Business partners. We may share your clients or your personal information with the merchants offering the products, services, promotions, contests and/or sweepstakes. We won't share your personal information with these businesses unless you choose to participate in their offer or program. When you choose to engage in a particular offer or program, you authorize us to share your email address and other information with the relevant merchant.
Other Situations. We also may disclose your clients' or your information:
In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Children: The Website and our related services are not intended for children under 13, and we do not knowingly collect information from children under the age of 13. Children aged 13 or older should not submit any personal information without the permission of their parents or guardians. By using the Website and our related services, you are representing that you are at least 18.
Opt-Out Policy: If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified above.